Acceptance of Orders
We (Prosof Computer Services) at our discretion may accept or reject any order for any reason whatsoever.

Product Specifications
Prosof Computer Services warrants that the goods will correspond to the description given. We hereby reserve the right to make minor modifications in specifications, designs or materials as it may deem necessary without notice.

It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering .

Payment
Our normal terms of business are for all payments to be made prior to despatch of goods. Current payment options include cheque with order or bank transfer for orders received by email. The company will issue a pro forma invoice for all email orders, accompanied by a form for the customer to transfer funds direct to our account. All goods will be despatched on the day that cleared funds become available. The contract becomes active once payment has been received by Prosof Computer Services..

Despatch
All goods will be despatched on the day that cleared funds become available. Where goods are not available cheques will not be banked until goods become available for despatch.

Customers will be given an estimated date of despatch when the order is received if it is likely to be greater than three working days. Customers will be informed of any changes in availability of goods for despatch. Customers may cancel their order at any time prior to despatch initially by contacting the Sales Department on 01443 474547 and then in writing by email to onlinesales@prosof.net or by Fax on 07092 363216. If payment has been made by cheque a refund will be issued within 10 working days of written receipt of the cancellation order.

Delivery
We regret that we are unable to provide delivery times and whilst every reasonable effort shall be made to keep to delivery on the agreed date, Prosof Computer Services shall not be liable for any losses, costs , damages or expenses incurred by the customer or any other person or company arising directly or indirectly from any failure to meet any estimated delivery date.

The risk in the goods shall pass from Prosof Computer Services to the customer upon delivery of such goods to the customer.

Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.

Warranty & Returns
In addition to any manufacturers warranty all products, except consumables and input devices (mice, keyboards, joysticks etc), are covered by our own 12 month warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. You must use any manufacturer repair service or on-site arrangement provided. All on-site arrangements apply to mainland UK only.

Product Misuse
Should any equipment malfunction as a result of abnormal environmental factors (including mains power transients or dropouts , electromagnetic interference, extremes of humidity, vibration, electro-static damage , temperature or pressure or chemical corrosion) then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company.

Distance Selling Regulations
The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.

Your contract is with:
Prosof Computer Services
1, Parrys Drive,
Ynysboeth
Mountain Ash CF45 4BY

Telephone: 0845 166 2127

Fax: 07092 363216

Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer’s specifications. It does not apply to goods intended for everyday consumption . Video recordings or computer software unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring
the goods until satisfactory receipt at the company will be borne by the customer.

To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO RETAILER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified . The company cannot be held responsible for goods returned without proper identification.